Refund policy

Changed your mind? You can return your order within 14 days of receiving it if it is unused and in its original packaging. For hygiene reasons, refill heads that have been opened or used cannot be returned unless they are faulty.
Email help@sparkli.co.za with your order number to start a return. You pay to send a change-of-mind return back to us. Once we receive and check it, we refund you within 7 working days, to the payment method you used.
Faulty or damaged? If anything arrives broken, faulty or wrong, email us within 7 days with your order number and a photo. We will send a replacement or give you a full refund, and we cover the return delivery.
Under the Consumer Protection Act, faulty products are covered for 6 months: you can choose a repair, replacement or refund.
This policy does not limit your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act, including your right to cancel an online order within 7 days of delivery.